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Contact infomation

Thank you for visiting Udiamondart!


We’d love to hear from you! Whether you have a question about your order, need assistance with a product, or just want to share your latest masterpiece, our team at Udiamondart is here to help. Below, you'll find several ways to get in touch with us.

You can fill out the form below, and we'll get back to you as soon as possible.

Frequently Asked Questions

Yes, our kits are great gifts! You can purchase a kit and have it shipped directly to the recipient. If you're not sure which kit they would like, we also offer gift certificates as an alternative.

Free shipping within 8-15 days. Tracking numbers and tracking links will be sent to you by email after shipment. You can also check your shipment information on our tracking page.

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the status and location of your package. Or you can log in to your account and access the "Track Your Order" section.

Once you've placed an order with us, you will receive an order confirmation by email within a few minutes. If you haven't received the confirmation, there may be the following reasons:

1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.

If this is the case, please don't worry and contact us immediately. We will help you solve the problem.

Orders can only be changed or canceled if they have not been processed or shipped.
Email us immediately with your request and order number.
Once shipped, the order cannot be modified.

If you need to return or refund, please email us at Service@udiamondart.com with your order number and the reason for the return. Once approved, we will provide you with return instructions.

Free Shipping

Free shipping on all orders — no minimum required

Money Back Guarantee

30-Day No-Questions-Asked Refund Guarantee

High-Quality Standards

Each process is inspected by professional personnel

Safe Payment

SSL encryption protects your personal and payment data

Email: Service@udiamondart.com
Address: Room 114, Building 15, District 7, Haiyue Garden, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China
Service time: (Mon-Fri) 9:00AM - 6:00PM (UTC+8)


*We do not accept returned items that were sent back by you directly without checking with us first.